If you’re looking to return or exchange your order, we’re here to help! We offer returns or exchanges within 15 days of receiving your order. You can return your product for a different product, or a full refund of the original payment method.
insigniaexpress will Not offer refunds or returns for the following
Discounted items are final and cannot be returned or exchanged
We will Not accept returns or give refunds if products are damaged due to customer mishandling.
Customer orders the wrong product
Customer doesn’t like the product
Customer ended up putting the wrong shipping address
After the 15 days are up we will not accept returns or give refunds
We will offer returns or refunds for the following
We will offer a new replacement of the same product if it has been damaged during transit.
We will offer a full refund if the product has been damaged during transit.
Returned items must be in original packaging with their original contents that came in the package.
Returned items must have no visible signs of wear or use
Customer must include a photograph or video of the damaged product for a refund or exchange.
Order Cancellation
If you wish to cancel any order for whatever reason you must notify us as soon as possible, once orders are processed and shipped there’s no way to cancel them. When contacting us please include your order number and email. Contact us at support@insigniaexpress.com
Refund Time
It typically takes about 7 days or more for a refund to be processed to your credit, debit card. For PayPal it typically takes 3-5 business days
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
insigniaexpress is not responsible for lost, stolen or unclaimed packages. If your tracking information indicates that your package was delivered
